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  • NPS (regular client satisfaction surveys)
  • Our people are focussed on customer satisfaction
  • Embedded customer care program

We measure client satisfaction levels on a regular basis using Net Promoter Score (NPS) to ensure high service levels are maintained and, based on your feedback, that customised solutions evolve.

Our staff are encouraged and rewarded, not only for results, but also for great client and customer service, helping to ensure that you receive the highest service levels.

Austral has committed resources to ensure an ongoing investment in processes, procedures and innovation that are designed to deliver best practice in debt collection.

Our Customer Care Program is implemented by our people at all levels and is built into the performance management plans as a key performance indicator. KPI results are reviewed regularly with all staff and necessary changes are made to ensure that Austral remains the right partner and first choice to our customers.