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What we do

Debt collection services, managed legal services, demands and field calls

Who we are

Wholly owned subsidiary of QBE Insurance Group, with over 20 years in the debt collection industry


As part of the QBE Insurance Group, Austral has access to numerous resources, whether they be technology, training or highly skilled personnel.  QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies.

Our debt collection and payment management platform is available 24 hours a day, 7 days a week and has been designed to meet the evolving needs of our clients.

We measure client satisfaction levels on a regular basis using the Net Promoter Score (NPS) concept to ensure the highest possible service levels are maintained.

Our accreditation to ISO 9001:2008 ensures that our processes are continually updated to meet all regulatory standards.

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